Customer Service & Wellness Advocate - Healthcare Industry

Are you passionate about health, wellness, and making a meaningful impact in people’s lives? FIRST SMART LIFE HEALTH CENTRE is seeking a dynamic Customer Service & Wellness Advocate to join our team in Canggu, Bali! In this role, you’ll be the face of our wellness community, ensuring every customer feels valued and supported on their health journey.

At FIRST SMART LIFE HEALTH CENTRE, we’re not just a clinic; we’re a wellness hub that combines cutting-edge technology with personalized care. Our mission is to empower individuals to live healthier lives through innovative solutions and expert guidance. As a Customer Service & Wellness Advocate, you’ll play a crucial role in delivering exceptional service, educating customers on wellness programs, and fostering a community that thrives on health and well-being.

In this role, you’ll spend your days greeting customers, assisting with wellness assessments, and providing guidance on our range of health services. You’ll use tools like our in-house wellness app to track customer progress and recommend personalized plans. This is more than a job; it’s an opportunity to make a real difference in people’s lives while growing your career in the thriving health and wellness industry.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service, ensuring every customer feels valued and well-informed about their health journey.
• Assist with wellness assessments and health screenings, using our in-house wellness app to track and recommend personalized health plans.
• Educate customers on our range of health services, including nutrition, fitness, and mental wellness programs.
• Manage customer inquiries and concerns, ensuring timely and effective resolutions.
• Promote our wellness community events and initiatives, fostering a sense of belonging and engagement.
• Collaborate with the healthcare team to ensure seamless integration of customer service and medical care.
• Maintain accurate and up-to-date customer records, using our CRM system.
• Contribute to the overall wellness of our community by participating in wellness initiatives and programs.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the health and wellness industry.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Familiarity with health and wellness concepts, including nutrition, fitness, and mental wellness.
• Basic understanding of our in-house wellness app and CRM system.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proactive and solution-oriented mindset, with a passion for making a positive impact on people’s lives.
• Fluency in English and Bahasa Indonesia.
• Valid certification in customer service or a related field is a plus.

🛠️ Keahlian

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